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Website Care Plans

Protect Your Investment

Your website is a business asset. Keep it secure, fast, and running smoothly with ongoing maintenance and priority support.

What's Included

Comprehensive maintenance to keep your site running at its best.

Security & Updates

Proactive security monitoring and regular updates to keep your site protected.

  • Security vulnerability monitoring
  • Dependency & framework updates
  • SSL certificate management
  • Regular security audits

Monitoring & Support

24/7 uptime monitoring and priority support when you need help.

  • 24/7 uptime monitoring
  • Rapid incident response
  • Performance monitoring
  • Priority support queue

We Don't Do Break/Fix

Care plans are available exclusively for Excalibur builds, or for existing sites after a paid technical audit. Here's why:

Break/Fix Model

  • Reactive — wait for problems
  • Unknown codebase risks
  • Unpredictable costs
  • Longer resolution times

Care Plan Model

  • Proactive — prevent problems
  • We know your code inside out
  • Predictable monthly cost
  • Faster resolution times

Have an existing site? Start with a Technical Audit ($1,200) to evaluate your codebase. The fee is credited if you proceed with a rebuild or care plan.

Why Care Plans

Your website needs regular maintenance just like any other business asset.

Security First

Proactive security patching and vulnerability monitoring to keep your site protected.

24/7 Monitoring

Round-the-clock uptime monitoring with immediate alerts and rapid incident response.

Performance Tuned

Regular performance audits and optimizations to keep your site running fast.

Priority Support

Jump the queue when you need help. Care plan clients get priority response times.

Peace of Mind

Focus on your business while we handle the technical upkeep of your website.

Preferred Rates

Need new features? Care plan clients get priority scheduling and preferred rates.

Transparent Pricing

Predictable monthly costs to keep your site secure and running smoothly.

Starting At
$500/mo

Website Care Plan

For Excalibur-built sites

Security Patching & Updates
24/7 Uptime Monitoring
Incident Response
Performance Maintenance
Priority Support
Preferred Rates on New Work
Get Started

Pricing may vary based on site complexity and hosting requirements.

FAQ

Common Questions

Everything you need to know about our care plans.

1

Who qualifies for a care plan?

Care plans are exclusively available for websites built by Excalibur Interactive, or for existing sites after a paid technical audit. We don't offer break/fix support for sites we haven't evaluated.

2

What's included in security patching?

We monitor for vulnerabilities in your dependencies, apply security updates, and ensure your site stays protected against known threats. This includes framework updates, package updates, and security best practices.

3

How does uptime monitoring work?

We monitor your site 24/7 and receive instant alerts if it goes down. For critical issues, we begin investigating immediately and keep you informed throughout the incident response process.

4

Can I request new features on a care plan?

Care plans cover maintenance, not new development. However, we can quote new features separately, and care plan clients get priority scheduling and preferred rates on new work.

5

What if I need support outside business hours?

Critical issues (site down, security breach) are handled 24/7. Non-critical requests are addressed during business hours. Your plan includes our emergency contact for urgent situations.

Still have questions?

Get in touch

Ready to Protect Your Investment?

Let's discuss how a care plan can keep your website secure, fast, and running smoothly.